8mbet's Privacy Policy

Introduction and Applicability

This privacy policy applies to all users of the 8mbet platform. When you use the 8mbet website, open an account, make a deposit, or use any service, the terms of this policy apply to you.

8mbet believes that respecting user privacy is a core foundation of a responsible organisation. Reading more on our About Us page will show you that transparency and accountability are central to how we operate.

Alongside this policy, we recommend reading our Terms and Conditions, as both documents together define the relationship between you and us.

Data Collection

8mbet collects user information at various stages. The types and sources of data collected are outlined below.

2.1 Information You Provide Directly

Information you provide yourself when registering an account or using our services:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
• Address and occupational information (where required)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Time of platform access and session duration
• Pages visited and click patterns
• Transaction history and gaming activity logs

2.3 Information Received from Third Parties

Limited information may also be collected from trusted third parties for the purpose of identity verification or fraud prevention. Applicable laws are always followed in such cases.

Purpose of Data Use

8mbet uses your information only for specific and legitimate purposes. Information is never used without authorisation or for unrelated reasons.

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing uninterrupted gaming services
• Applying bonuses and promotions correctly

3.2 Security and Protection

• Preventing unauthorised access and fraud
• Complying with Anti-Money Laundering (AML) regulations
• Ensuring the security of your account and funds

3.3 Customer Support and Communication

• Providing assistance via live chat and email
• Sending important account-related notifications
• Processing complaints and feedback

3.4 Service Improvement

We analyse aggregate usage data to further improve the user experience. This analysis is always conducted on an anonymised basis.

Data Storage and Security

8mbet takes industry-standard technical and organisational measures to keep your information secure.

4.1 Technical Security Measures

• All data transfers are secured using SSL (Secure Socket Layer) encryption
• Sensitive information (passwords, payment details) is stored in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication is available

4.2 Data Retention Period

Your information is retained for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations or resolve disputes. Once that period has passed, the information is securely deleted.

4.3 Staff Access Controls

Only authorised staff may access your information for specific, justified purposes. All staff work under strict confidentiality agreements and receive relevant training.

Sharing Data with Third Parties

8mbet never sells your personal information to third parties for commercial purposes. However, limited sharing may occur in the specific circumstances described below.

5.1 Service Provider Partners

Necessary information is shared with trusted partners for payment processing, identity verification, and managing technical infrastructure. These partners may only use the information for the designated purpose and are bound by strict agreements.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or requirements under applicable law. In such cases, only the minimum necessary information is shared.

5.3 Fraud and Abuse Prevention

If serious fraud or illegal activity is detected, information may be shared with the relevant investigating authorities. This is necessary to protect the interests of all users on the platform.

Cookies and Tracking Technologies

The 8mbet website uses cookies and similar technologies. These improve your browsing experience and help the platform function correctly.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and retaining information in shopping carts or betting slips. Disabling them will prevent the platform from working correctly.

6.2 Analytical Cookies

Statistics are collected to understand which parts of the platform are used most and where users encounter difficulties. This information is processed in a fully anonymised manner.

6.3 Cookie Controls

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may limit some services.

Your Rights and Choices

As an 8mbet user, you have certain important rights over your own information.

7.1 Right to Access Your Data

You can find out at any time what information 8mbet holds about you. Contact the support team via live chat or email and the information will be provided within a defined timeframe.

7.2 Right to Correct Your Data

If your account contains incorrect or outdated information, you can request a correction. For some details (such as date of birth), a verification process may be required after identity has been confirmed.

7.3 Request to Delete Your Data

In certain circumstances, you may request that your data be deleted. However, some information may need to be retained for a defined period due to legal obligations or active dispute resolution.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can use the "unsubscribe" option in any message or let the support team know. Essential account-related notifications cannot be turned off.

To learn about your rights related to responsible gaming and available self-restriction options, read our Responsible Gaming Guide.

Privacy of Minors

8mbet is a 21+ platform. Information from anyone under the age of 21 is not knowingly collected or stored. An age verification process must be completed at the time of account registration.

If you suspect that a minor's information is present in our system, contact the support team immediately — that information will be promptly deleted and the relevant account will be closed.

Changes to the Policy

8mbet may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed
• Users will be notified of significant changes via email or a login notification
• Continuing to use the platform after changes have been made will be considered acceptance of the new policy

We recommend checking this page regularly to stay updated on how your information is managed.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. The 8mbet support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Contact us directly via live chat
• Email: [email protected]

For answers to common questions, visit our FAQ section — you will find answers there on account, payment, and privacy topics.